Privacy policy

At https://www.axecasino.com/ (hereinafter also referred to as the “Casino,” “Website,” “we,” “us,” or “our”), we recognize the importance of protecting your personal information. This Privacy Policy (hereinafter also referred to as the “Policy”) outlines how we and our subsidiaries collect, use, disclose, and safeguard your personal data in compliance with applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).

This Privacy Policy applies to our Website, services, and any interaction you may have with us.

This Website is intended solely for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected personal data from a person under 18 — particularly due to misuse of our Website — we will take appropriate steps to handle such data in accordance with applicable laws.

The Website https://www.axecasino.com/ is owned and operated by Novatrix SRL (hereinafter also referred to as the “Company,” “we,” “us,” or “our”), a company incorporated under the laws of Costa Rica with company registration number 3-102-893958, having its registered address at PROVINCE 03 OF CARTAGO, COUNTY 07 OF OREAMUNO, POTRERO CERRADO, NORTH SIDE OF MANUEL ÁVILA CAMACHO SCHOOL, COSTA RICA.

As the owner and operator of the Website, we act as the Data Controller because we determine how and why your personal data is processed in the context of our business relationship with you.

To ensure compliance with applicable data protection laws, we have designated a Data Protection Officer (DPO). The DPO is responsible for overseeing questions in relation to this Privacy Policy and handling matters concerning your personal data.

If you have any questions, wish to exercise your legal rights, or need to file a complaint regarding the handling of your data, please contact our DPO at DPO@novatrixsrl.net.

We collect and process personal data to provide our services, comply with legal requirements, and maintain a safe and secure gaming environment. Personal data includes any information that can identify you directly or indirectly.

Identity Data: Full name, username, date of birth, gender, nationality, and identification numbers (such as ID or passport).

Contact Details: Residential address, proof of address documentation, email address, phone number, and other available means of communication.

Financial Data: Bank account details, payment card information, and documentation confirming source of funds or source of wealth (such as bank statements or proof of income).

Transaction Data: Details about deposits, withdrawals, and other financial transactions.

Gaming Data: Details of games played, login and logout times, wagering activity, bonuses claimed, and history of responsible gaming measures.

Technical Data: IP address, location data, login information, browser type and version, time zone settings, operating system, platform, and other technology used to access the Website.

Marketing and Communication Data: Your marketing preferences and records of communications with us, as well as any additional information you provide during correspondence.

Service Delivery: Managing accounts, processing transactions, verifying identity, responding to queries, and providing access to promotions.
Legal Basis: Performance of a contract.

Compliance with Legal Obligations: Adhering to Anti-Money Laundering (AML) laws, conducting Know Your Customer (KYC) checks, enforcing responsible gaming measures, and regulatory reporting.
Legal Basis: Legal obligation.

Fraud Prevention and Risk Management: Detecting and preventing fraud, bonus abuse, unauthorized activities, and maintaining high-risk customer records.
Legal Basis: Legitimate interest.

Marketing and Personalization: Sending promotional offers, personalized advertisements, and marketing communications based on your preferences.
Legal Basis: Consent and/or legitimate interest.

Analytics and Service Improvement: Analyzing website traffic, resolving technical issues, optimizing user experience, and conducting research.
Legal Basis: Legitimate interest.

Security Assurance: Monitoring and enhancing platform security.
Legal Basis: Legitimate interest and legal obligation.

Directly from You: Information provided during registration, use of services, or communication with us.

Verification Providers: Services that confirm your identity, age, or address.

Financial Institutions: Banks and payment service providers processing your transactions.

AML and PEP Databases: Databases used for anti-money laundering checks and identification of politically exposed persons.

Regulatory Authorities and Responsible Gaming Databases: Official bodies assisting us in meeting legal obligations.

Business Partners: Affiliate networks, advertising platforms, and analytics providers that may share pseudonymous data for marketing and optimization purposes.

To provide our services, we may share your personal data with trusted third parties, including group members, game providers, payment providers, marketing partners (with your consent), regulatory authorities, communication software providers, AML and KYC verification providers, and professional advisors.

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before such transfer takes place.

All third parties are contractually obligated to process your data lawfully, securely, and only for specified purposes. We do not permit third parties to use your data for their own purposes.

If your personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or transfers to countries deemed to provide adequate data protection standards.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.

Retention periods are determined based on legal obligations, the nature of the data, and the risks associated with its processing.

Due to anti-money laundering regulations, we are required to retain personal data for a minimum of five years from account closure. Requests for erasure before this period cannot be fulfilled.

Anonymized data may be retained for analytical and service improvement purposes.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

Under GDPR and PIPEDA, you have the right to withdraw consent, access, correct, or request deletion of your personal data, restrict or object to processing, request data portability, opt out of marketing communications, and lodge a complaint with a competent supervisory authority.

We generally do not rely on fully automated decision-making processes. If such processes are implemented in specific circumstances, we will inform you as required by law.

We adhere to strict legal requirements and industry best practices to safeguard your personal data.

We implement appropriate technical, physical, and administrative measures to protect your personal data against loss, theft, unauthorized access, and unlawful processing.

Your Player Account is accessible only via a unique ID and password. You may enable two-factor authentication (2FA) for additional protection. You are responsible for maintaining the confidentiality of your login credentials.

We may update or revise this Privacy Policy as technology evolves or legal requirements change. We encourage you to review this Policy periodically to stay informed about how we protect your information.

If you have any questions regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at DPO@novatrixsrl.net.

You may also contact our support team at support@axecasino.com or via Live Chat on the Website.